Is Zapier HIPAA Compliant? (No, But Here's an Alternative)

Is Zapier HIPAA Compliant? (No, But Here's an Alternative)

If you’re struggling to automate tasks in your healthcare practice, you might’ve considered using Zapier. And for good reason –– it’s a powerful tool that lets you connect different apps and services, streamlining workflows and saving you valuable time.

But you work in healthcare, so keeping patient data secure is paramount. The big question is: Is Zapier HIPAA compliant?

Let's explore everything you need to know about Zapier’s security and introduce a powerful HIPAA-compliant alternative for building healthcare tools.

Is Zapier HIPAA Compliant?

Zapier isn’t HIPAA compliant and cannot be used to automate healthcare processes and workflows that involve Protected Health Information (PHI). Despite its robust security measures, applications integrated with Zapier do not support HIPAA compliance.

Zapier's official stance on data privacy is clear: It does not support the use of regulated healthcare and medical data, including PHI. On their Data Privacy webpage, Zapier states:

“The use of regulated healthcare and medical data including Protected Health Information (PHI) under HIPAA isn’t supported on Zapier. Zapier also can’t sign business associate agreements (BAAs) or equivalent agreements for handling PHI or other similar information.”

This means that, despite their strong commitment to data protection and privacy under other frameworks like GDPR and CCPA, they explicitly exclude HIPAA compliance from their scope.

Zapier’s Security Measures

Zapier does employ several high-level security measures to protect customer data, which include:

  • Account and access controls: Ensuring only authorized users have access to the system.
  • Two-factor authentication: Adding an extra layer of security for user logins.
  • 256-bit AES encryption: Protecting data both in transit and at rest.
  • Audit controls and logs: Keeping detailed records of all activities for accountability and security purposes.

For a platform to be HIPAA compliant, it must be willing to sign a Business Associate Agreement (BAA) with healthcare organizations. A BAA is a contract that outlines each party's responsibilities in handling PHI and ensures that all HIPAA regulations are followed.

Zapier explicitly states that it does not sign BAAs. Without a BAA, healthcare organizations cannot legally use Zapier to handle PHI. This is a critical barrier to HIPAA compliance because it means that even if Zapier’s security measures were otherwise sufficient, the legal requirements of HIPAA are not met.

The lack of BAAs means that healthcare providers must avoid using Zapier for any processes that might involve PHI. They can still use Zapier for other purposes, but they need to be careful to ensure that no PHI is involved in any automated workflows set up through Zapier.

These measures are designed to protect the confidentiality, integrity, and availability of data. However, these security features alone do not make a platform HIPAA compliant.

Challenges Preventing HIPAA Compliance for Zapier

Because Zapier connects so many different apps, ensuring all of them meet HIPAA's strict security standards is a major challenge. Let's dive into the specific reasons why Zapier can't guarantee HIPAA compliance:

Integration Gap with HIPAA Requirements

One of the main challenges preventing Zapier from being HIPAA compliant is the incompatibility of many of the applications it integrates with. 

Applications like Calendly, HubSpot, PayPal, Wave, and Wix do not meet HIPAA requirements. Since Zapier’s primary function is to automate workflows between different applications, this incompatibility poses a significant hurdle.

Missing Business Associate Agreements

For Zapier to become HIPAA compliant, it would need to remove all non-compliant applications from its platform. 

Additionally, Zapier would need to enter into Business Associate Agreements (BAAs) with all remaining applications that could handle Protected Health Information (PHI). This would ensure that all data shared through Zapier’s workflows would be handled according to HIPAA standards.

Uncertain Data Retention and Disposal

Ensuring compliance with HIPAA's data retention and disposal regulations can be a significant challenge for platforms like Zapier. HIPAA mandates specific protocols for storing Protected Health Information (PHI) for designated periods and securely disposing of it when no longer required.

Implementing these comprehensive data governance practices across a platform like Zapier would be a complex and resource-intensive endeavor.

Reduced Functionality for HIPAA Compliance

If Zapier were to make the necessary changes to become HIPAA compliant, it could significantly impact the platform’s versatility. Removing non-compliant applications and entering into BAAs would limit the number of applications that can be integrated.

This could reduce the overall flexibility and functionality that users currently enjoy. Additionally, the increased administrative overhead and stricter data handling requirements might slow down development and updates to the platform.

Blaze.tech: A HIPAA-Compliant Alternative to Zapier

Blaze is a no-code platform that allows organizations to build complex, custom applications without the need for engineers.

Unlike Zapier, Blaze has built-in HIPAA compliance, making it a safe choice for healthcare organizations that must handle Protected Health Information (PHI) securely.

Blaze offers several benefits for healthcare organizations:

Build powerful healthcare apps without coding: Blaze empowers healthcare organizations to create complex, custom applications without any coding. The intuitive drag-and-drop interface reduces development time and costs, enabling healthcare providers to deploy solutions faster and more efficiently.

Meets the strictest data compliance regulations: Data security is paramount in healthcare, and Blaze ensures that all sensitive patient information is protected. With enterprise-grade security features, including SOC 2 certification, comprehensive encryption, and robust access controls, healthcare organizations can confidently handle Electronic Protected Health Information (ePHI) in compliance with HIPAA regulations.

Improves operational efficiency: Blaze’s powerful capabilities help healthcare organizations streamline their operations. They can automate routine tasks, manage data more efficiently, and develop new solutions to improve patient care.

Customer success support: Blaze provides dedicated support to help you build the first version of your app so you can speed up the development cycle and get help with any challenges you may encounter.

Features of Blaze that Ensure HIPAA Compliance

Blaze is designed with several key features to ensure full HIPAA compliance, making it an ideal choice for healthcare organizations that need to handle Electronic Protected Health Information (ePHI) securely. 

Built-in compliance

From the moment you start using Blaze, it is ready to handle ePHI securely. Blaze comes with pre-configured settings that meet all HIPAA requirements. This means you don’t have to worry about manually configuring security settings or compliance rules. Everything is set up to protect patient data right out of the box.

Enterprise-grade security

Blaze offers enterprise-level security features that ensure the highest standards of data protection. The platform is SOC 2 certified, which means it has undergone rigorous audits to verify the effectiveness of its security controls. These controls include robust measures to protect data integrity, confidentiality, and availability.

Comprehensive encryption and access controls

Blaze protects your data both in transit and at rest with advanced encryption techniques. Data in transit is encrypted using TLS (Transport Layer Security), while data at rest is secured with 256-bit AES encryption.

Additionally, Blaze implements strict access controls to ensure that only authorized users can access ePHI. This includes role-based access controls and two-factor authentication to add an extra layer of security.

Audit logging capabilities

To comply with HIPAA’s requirement for comprehensive record-keeping, Blaze automatically logs all activities related to ePHI.

This includes accessing, modifying, and viewing patient records. These audit logs are detailed and tamper-proof, providing a complete trail of all interactions with ePHI. This is crucial for security monitoring and regulatory compliance, as it ensures accountability and transparency.

Benefits of Choosing Blaze Over Zapier

Simplified compliance process

Blaze eliminates the need for manual configuration of complex security settings required with Zapier. Pre-built HIPAA compliance features ensure your applications meet regulations from the ground up, saving you valuable time and reducing the risk of errors. 

Dedicated support and expertise in healthcare applications

Blaze provides dedicated support with a deep understanding of healthcare regulations, unlike Zapier's general support. Our team of healthcare compliance experts offer tailored guidance to navigate the intricacies of HIPAA, ensuring your applications are compliant and providing peace of mind.

Faster development and deployment

Blaze's intuitive drag-and-drop interface and pre-built HIPAA-compliant features streamline development. This allows you to launch secure healthcare applications quicker, address critical needs efficiently, and iterate on features to keep pace with evolving requirements.

Use Blaze to Build Secure, HIPAA-Compliant Healthcare Apps

If you're looking for a platform that combines the ease of no-code development with robust security and built-in HIPAA compliance, Blaze is the ideal choice.

Blaze offers a secure, efficient, and user-friendly solution for organizations looking to build powerful applications without the need for extensive coding or complex security configurations.

To learn more about how Blaze can transform your applications and streamline your operations, schedule a free demo.