Patient Engagement

Meet patients where they are.

Give your patients a modern, personalized experience at every step: portals, intake, scheduling, telehealth, and secure messaging. Branded to you, HIPAA-compliant, and connected to your EMR.

HIPAA
Compliant
SOC 2
Type 2
AICPA
SOC
HITRUST
e1 Certified
HITRUST
app.yourclinic.com
MyHealthHomeVisitsRecordsBillingMA
Good morning, Maria
Upcoming visit
Dr. Young · Telehealth
Tomorrow, 2:00 PM
Join visit
15Oct
Annual physicalDr. Reyes · 9:00 AM
22Oct
Follow-upDr. Young · 2:00 PM
Visits this year
6
Care Team● Online
9:415G  ▮▮▮
MyHealthMA
Upcoming visit
Dr. Young
Tomorrow · 2:00 PM
Telehealth
Chat
Pay
Records
Care Team● Online
Lab results readyTap to view

Why it matters

The old way is costing you

When the patient experience still runs on paper and phone calls, the cost shows up as lost revenue and burned-out staff.

No-shows and phone tag

Missed appointments and endless callbacks drain revenue and staff time.

Paper and manual intake

Clipboards and re-keyed forms slow everyone down and introduce errors.

Portals patients ignore

Generic, hard-to-use portals go unused, so engagement never happens.

The patient journey

One connected experience, end to end

Follow a single visit from the first search to the final payment, and switch between what your patients see and what your staff sees.

What you can build

Every patient-facing touchpoint

Mix and match the pieces your patients need, all branded to you and connected to your EMR.

Patient Portal

One secure home for appointments, records, messages, and bills.

Self-Service Intake

Digital forms with e-signatures and insurance capture, into the chart.

Online Scheduling

Real-time self-booking with reminders that cut no-shows.

Telehealth

White-labeled, HIPAA-compliant video visits built right in.

Secure Messaging

Compliant two-way chat between patients and their care team.

Reminders & Recalls

Automated SMS and email reminders, follow-ups, and recall campaigns.

Bill Pay

Stripe-powered online payments, copays, and payment plans.

Patient CRM

Segment and reach patients with the right message at the right time.

Automations

Reach every patient, automatically

Put outreach on autopilot so the right message reaches every patient at the right moment, whether by text, email, or an AI voice agent, without anyone lifting a finger.

01

Automated workflows

Fire reminders, follow-ups, and recalls off any event: appointment booked, missed, or overdue.

02

Two-way SMS

Text reminders and confirmations patients actually read, with replies that update your system.

03

Voice AI agents

AI answers calls to schedule, confirm, and handle intake 24/7, in your brand's voice.

NH
Northside HealthAutomated · Text
Today 9:41 AM
Hi Maria, you have a visit with Dr. Young tomorrow at 2:00 PM. Reply C to confirm.
C
You're confirmed. See you then!
Reply R anytime to reschedule.
Send message
Voice AIBooked by phone

The impact

See what fewer no-shows are worth

Self-scheduling and automated reminders typically cut no-shows by around 30%, so estimate what that could mean for your practice.

Assumes a 30% reduction in no-shows. Directional estimate for illustration, not a guarantee.

Estimated recovery

$139,968
in recovered revenue per year
Appointments recovered / month65
Recovered revenue / month$11,664

You define the experience

Your brand, not a generic portal

Launch on your own domain, in your colors, across web and mobile, so patients experience your practice while you keep ownership of the app and the data.

Northside
Evergreen
Sunrise
HIPAACompliant & audit-ready
SOC 2Type II certified
HITRUST e1Certified
100%You own the app & data

“We launched our branded patient app in 10 days. It allowed our patients to schedule directly. We've now seen a meaningful decrease in no-shows. Our front desk is now able to give our patients in our location more attention.”

Director of Operations, multi-site clinic group
32% fewer no-shows in 90 days

Ready to engage your patients?

Tell us what you want to build, and our team will walk you through a live, branded patient experience.

Request your demo

See your patient experience live

Tell us where to reach you and we'll walk you through a branded patient app.

Request sent

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